We Are Detective –
User Monitoring Software

Maintaining Staff productivity and security in a mixed location working environment.

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Thriving in a Post-Pandemic Workplace

Over the last 10 years, remote working has become a viable option as systems and networks have improved; and the Pandemic of 2020 put this into focus for all Businesses. Most Companies are now able to offer flexible working to their Staff, in addition to having them in Offices. Whilst there are many benefits to this, Businesses need to make sure that Staff Productivity does not suffer from Working from Home and that Company practices are adhered to.

Embrace Flexible Working

The COVID-19 pandemic significantly increased remote working in the UK. In 2019, only 5% of employees worked mainly from home. By April 2020, this figure rose to 46.6%, with 86% attributing the change to the pandemic.

Forbes.com, Mark Hooson Editor

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The Importance of Monitoring Software for User Activity

The way to do this is to use Software to keep an audit of users’ activity. This can be from a basic wish to know that users are working in their Core hours; through to wanting a full record of a user (or group of users) activity – including files access and worked on, Websites visited, and emails sent. Software can be tailored to what is audited.

Business Owners

For Business owners this is a positive way of ensuring Staff are performing to the expectations of the Company; and can also be used as a tool to help with their Personal Development. For example if it was noticed a user was doing additional work above-and-beyond expectation that helps the Business this can help with tailoring Job Roles and Salary.

Employees

Employees will already have access to the Company Handbook, that has parts for Data Security and monitoring. They should be aware of how they need to conduct their working on Company owned devices and systems and not to abuse these and to be as productive Working from Home as they would be in the Office.

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You have got a Company Handbook haven’t you?

If not then go and talk to your HR Department or outsourced HR and get one sorted out, and then come back here.

To quote a Pet Shop Boys Song “…if you’ve done nothing wrong you’ve got nothing to fear…”. (https://www.youtube.com/watch?v=VckCoZkCEu8 if you want to check it out). Staff should adhere to this creed in an ideal world, but that’s not always the case.

Plan Ahead for Reliable Power

Should You Monitor Your Employees?

Monitoring for Personnel Issues

There can be times where the Business owner or MD needs to monitor users’ activity if there is a Personnel problem, and Monitoring Software is essential for this, to be able to gather evidence of issues that might arise. In extreme cases we’ve seen examples of users using Company systems to find jobs elsewhere and to take data with them, such as the client list. With Monitoring Software this activity can be audited.

ADDRESS PERSONNEL ISSUES

A Tool for
Improvement

Monitoring Software can also be used as a tool to show Users things they can do better – for example if there was a recording of a user’s session on a machine and it was noticed they could do an operation in a better way or as part of the Company ‘House Style’.

IMPROVE WORK PROCESSES

Overcoming the
‘Big Brother’ Myth

In the past Monitoring Software was looked at as a ‘Big Brother’ system, and Businesses shied away from using these solutions. This was before the rise of the Internet and Remote Working; and in the 21st Century, any Business with Staff needs to ensure the users are working for the good of the Company, in the most productive way. Monitoring Software helps with that.

BOOST PRODUCTIVITY

ADDRESS PERSONNEL ISSUES

IMPROVE WORK PROCESSES

BOOST PRODUCTIVITY