Your Trusted Partner for IT Support and Maintenance

Business IT Support you can understand

Flexible Support packages

The Ultimate IT Support Solution You’ve Been Waiting For!

As one of the South’s leading IT Service providers, we provide a bespoke IT support service to suit your business needs, regardless of how many users on your IT network. We have more than 25 years of experience of IT systems and are passionate about helping Customers to use the tools and systems they need to run their businesses.

Whether your network is based in a single location, has multiple sites, or you have roaming users at home or on-the-road, our bespoke Support is tailored to each Customer’s business. Rather than having a tiered systems for ‘Bronze’, ‘Silver’ or ‘Gold’ Support, like other IT companies, our Support Contracts are constructed to give the best Support and value-for-money across your business. Pricing is transparent and itemised, and you can see at-a-glance what you are paying for.

Help when you need it

Help and advice on call

With our Support Contracts you get UNLIMITED Telephone and Remote Support, with a pool of EMERGENCY CALLOUTS per Server or PC / Laptop. The majority of problems can be resolved remotely. If a problem is unable to be resolved remotely, we will arrange to visit your site to fix the problem.

Support Contract Customers get a proper Service Level Agreement (SLA); with initial call-back, and call-to-fix timescales. This gives peace-of-mind that when a support issue is raised that it is entered into our Ticketing system with a priority based on the SLA.

Service levels you can rely on

Keeping you up-to-date!

Dealing with the “Hidden Wiring”

Proactive Management

Managed IT Support isn’t just about fixing problems. It’s also about making sure that systems and Services are properly looked after. Our Support Contracts include monitoring and updating of devices, systems and networks, to make sure they are up-to-date. We also manage Services such as Office 365, Backup, Anti-Virus and Encryption. When users join or leave we assist with adding or removing them, and any setup of machines for new users to give them authorised access to the necessary systems” with – “We work with you to manage users when they join or leave and grant or deny access as required.

With a dedicated account manager, and support team, you can rest assured that you’ll speak to the same people each time. No nameless faces, just people that really get to know your IT business systems and work with your Business.

Just need a few hours’ support?

Ad-hoc Hourly rates

Ad-hoc IT Support is also available with an hourly rate. This is without an SLA, and has a lower priority than Support Contract Customers.

Helping Businesses of all Sizes

The IT support helpdesk is available Monday – Friday from 9.00am – 5.00pm
(Excluding Bank Holidays).

Want to find out more? Then give us a call on 01202 538488 or email sales@target-its.co.uk, and we’ll be more than happy to talk through options and give you a quote.