Your Trusted Partner for IT Support and Maintenance
Business IT Support you can understand
Flexible Support packages
The Ultimate IT Support Solution You’ve Been Waiting For!
As one of the South’s leading IT Service providers, we provide a bespoke IT support service to suit your business needs, regardless of how many users on your IT network. We have more than 25 years of experience of IT systems and are passionate about helping Customers to use the tools and systems they need to run their businesses.
Whether your network is based in a single location, has multiple sites, or you have roaming users at home or on-the-road, our bespoke Support is tailored to each Customer’s business. Rather than having a tiered systems for ‘Bronze’, ‘Silver’ or ‘Gold’ Support, like other IT companies, our Support Contracts are constructed to give the best Support and value-for-money across your business. Pricing is transparent and itemised, and you can see at-a-glance what you are paying for.
Help when you need it
Help and advice on call
With our Support Contracts you get UNLIMITED Telephone and Remote Support, with a pool of EMERGENCY CALLOUTS per Server or PC / Laptop. The majority of problems can be resolved remotely. If a problem is unable to be resolved remotely, we will arrange to visit your site to fix the problem.
Support Contract Customers get a proper Service Level Agreement (SLA); with initial call-back, and call-to-fix timescales. This gives peace-of-mind that when a support issue is raised that it is entered into our Ticketing system with a priority based on the SLA.
Service levels you can rely on
Keeping you up-to-date!
Dealing with the “Hidden Wiring”
Proactive Management
With a dedicated account manager, and support team, you can rest assured that you’ll speak to the same people each time. No nameless faces, just people that really get to know your IT business systems and work with your Business.
Just need a few hours’ support?
Ad-hoc Hourly rates
Helping Businesses of all Sizes
The IT support helpdesk is available Monday – Friday from 9.00am – 5.00pm
(Excluding Bank Holidays).
Want to find out more? Then give us a call on 01202 538488 or email sales@target-its.co.uk, and we’ll be more than happy to talk through options and give you a quote.
